Agent Admin Role

• CRM
  • Edit customers' details
  • View Customers' details
• Switch to cashier
  • Switch to cashier
• Transaction Management
  • Transaction approval
    • Approve a single transaction
    • Approve transactions in bulk
  • Articles coming soon
• User Management
  • Manage agent networks/ Sub agents
    • How to create a sub agent
  • Manage branch/agent compliance group
    • Add compliance officer
    • How to suspend and activate agent/ branch compliance user
  • Manage Cashier/teller users
    • Add new cashier/teller
    • How to create a cashier opening balance
    • How to suspend and activate a cashier
  • Articles coming soon
• View exchange rate
  • View exchange rate

Bureau D' Chang Services

• 1. Support new service for currency buying
  • Support new service for currency buying/ Bureau de change
• 2. Enable Bureau D' Chang
  • Enable Bureau D' Chang
• 3. Setup Fee for Bureau de change
  • Setup fee for bureau de change
• 4. Setup exchange rate for bureau de change
  • Setup exchange rate for bureau de change

Cashier Role

• Book a bank transfer transaction
  • Send money as a cashier/teller
• Book a cash pick-up transaction
  • Send cash pick-up
• Book an airtime top-up transaction
  • Send airtime top-up
• Book bill payment transaction
  • How to pay bills
• Book mobile money transaction
  • Send mobile money transaction
• CRM
  • View customer account
    • View customer account
  • View customer details
    • View customer details
  • Articles coming soon
• Payout Transactions
  • Cashier/Teller: Payout Bank transfer manually
  • Cashier/Teller: Payout cashpickup

Demo

• 1. How to send money
  • Send money as a cashier/teller
  • Send money as a customer
• 2. How to complete payment for transaction as a customer
  • Complete payment from wallet account
  • Complete payment using offline bank transfer payment method
  • Complete payment using online card payment
• 3. Superadmin confirm receipt of banktransfer
  • Superadmin- Receive payment and approve for payout
  • Superadmin- Receive payment, and confirm from awaiting approval list
• 4. Transaction payout process
  • Cashier/Teller: Payout Bank transfer manually
  • Cashier/Teller: Payout cashpickup
  • Superadmin: Manually route transaction to your preferred payout partner
  • Superadmin: Set transactions to automatically route to preferred payout partner

E- Account

• Cancel transaction
  • Cancel transaction
• Configure email server
  • Configure email server
• Confirm transaction
  • Confirm transaction
• Create payment collection
  • Create payment collection point
• Download for payout
  • Download for payout
• Enable online payment for wallet
  • Enable online payment for wallet
• Fund branch account
  • Fund branch account
• Fund payment collection point
  • Fund payment collection point
• Log in as a manager
  • Log in as a manager
• Set up bank account field
  • Set up bank account field
• Set up business transaction rule
  • Set up business transaction rule
• Set up exchange rate for bank transfer
  • Set up exchange rate for bank transfer
• Set up exchange rate for wallet
  • Set up exchange rate for wallet
• Set up required field for creating beneficiary
  • Set up required field for creating beneficiary
• Setup fee
  • setup fee
• Unrestrict branch account
  • Unrestrict branch account
• Unrestrict payment collection point balance
  • Unrestrict payment collection point balance
• Unrestrict treasury account
  • Unrestrict treasury account
• View all fees charged to customer
  • View all fees charged to customer
• View treasury account to see fee charged to clients
  • View treasury account to see fee charged to clients
• Wallet Flow
  • Wallet Flow

Frequently Asked Question

• Delete a user
  • Delete a user
• How do I delete a customer's profile
  • Delete Customer
• How do I enable email notifications to users?
  • 1. Configure email server
    • Configure email server
  • 2. Specify user roles to receive emails on actions performed on the system
    • Setup email notification and specify user roles to be notified on specific action performed on the system.
  • 3. Setup additional emails to be notified on actions performed on the application
    • Setup additional emails to be notified on actions performed on the application
  • Articles coming soon
• Login OTP- Manager
  • Login OTP- Manager
• My customers are getting error of "There is no payment method supported for your country and selected currency" How do I setup payment method?
  • Enable online payment methods
    • Enable Offline Bank transfer payment Method
    • How to enable online card payment method
  • Articles coming soon
• Want to add a new manager?
  • Want to add a new manager?

Mobile Application Demo

• Merchant Payment services
  • Customer can input Email and OTP to pay on Merchant tablet
  • Customer can scan and pay using the customer app
  • Merchant / Cashier App to receive payment from customer
• Remittance services
  • Book Airtime and bill payment without log in
    • Mobile Applicaion- how to book PRE-LOGIN bill payment transaction
    • Mobile Application- How to book PRE-LOGIN airtimetopup
  • Book transactions after login
    • Mobile Application- How to book a bill payment flow
    • Mobile Application- How to book an airtime topup transaction
    • Mobile Applicaton-How to book a bank transfer transaction
    • Mobile Appliction- How to book a cash pickup transaction
    • Mobile Appliction- How to book a mobile money transaction
  • Articles coming soon

MTA- MTA Setup

• 1. Set up exchange rate feed provider
• 2. Setup exchange rate
• 3. Add new API pay center
• 4. Fund treasury
• 5. Fund API agent
• 6. Automatically route transactions to API agent

Online Customer Role

• Book a bank transfer transaction
  • Send money as a customer
• Book a bill payment transaction
  • How to book a bill payment transaction
• Book a cash pick-up transaction
  • Send cash pick-up
• Book a currency buying transaction
  • Book a currency buying transaction
• Book a mobile money transaction
  • Book a mobile money transaction
• Book airtime top up transaction
  • Book airtime topup transaction
• Complete payment for a transaction
  • Complete payment from wallet account
  • Complete payment using offline bank transfer payment method
  • Complete payment using online card payment

Sales Man Features

• (OPTIONAL) Create new customer and assign sales person to customer
  • (OPTIONAL) Create new customer and assign sales person to customer
• Assign sales person to already existing customers
  • Assign sales person to already existing customers
• Create sales person
  • Create sales person
• Edit sales person commission or change from one client to another
  • Edit sales person commission or change from one client to another
• Log in as sales person and view commission per client
  • Log in as sales person and view commission per client
• View sales person assigned to a client and his commission
  • View sales person assigned to a client and his commission
• View sales person Earning on Super admin console
  • View sales person Earning on Super admin console
• View Sales Person Earnings- Sales person custom employee
  • View Sales Person Earnings- Sales person custom employee

Superadmin Role

• Basic Setup
  • 1. Add exchange rate
    • Add exchange rate
  • 2. Activate/enable service to be supported
    • Activate/enable services to be supported
  • 3. Enable online payment methods
    • Enable Offline Bank transfer payment Method
    • Enable online payment method for wallet
    • How to enable online card payment method
  • 4. Configure email server
    • Configure email server
  • Articles coming soon
• Compliance Settings
  • AML rules (Business transaction rules)
    • AML Rule (Business transaction rule)- Check sending or receiving Amount Limits
    • AML Rule (Business transaction rule)- Request customer documents
    • Linked transaction rule: Multiple transaction by a Sender
    • Linked transaction rule: Multiple transactions received by the same beneficiary
  • KYC rules
    • How to setup KYC rules
  • Articles coming soon
• Email Settings
  • Configure email server
    • Configure email server
  • Setup additional email groups to be alerted on specific actions performed on the application
    • Setup additional emails to be notified on actions performed on the application
  • Specify user roles to receive emails on actions performed on the system
    • Setup email notification and specify user roles to be notified on specific action performed on the system.
  • Articles coming soon
• Fee Setup
  • How to setup additional fees to apply on specific range of transaction amounts
  • How to setup default fee
• Security Settings
  • Audit trail
    • How to check audit trail
  • Articles coming soon
• Set bank account field
  • Set bank account field
• Transaction Management
  • Cancel Transactions
    • Cancel transaction and apply cancellation fee
    • Cancel transaction without cancellation fee
  • Confirm offline Bank transfer
    • Confirm payment and approve on awaiting approval list
    • Receive payment and confirm for payout
  • Confirm transactions on awaiting confirmation list
    • Confirm transactions on awaiting confirmation list
  • Repush transaction for payout
    • How to repush transaction for payout
  • Route transaction to preferred payout partner
    • Superadmin: Manually route transaction to your preferred payout partner
    • Superadmin: Set transactions to automatically route to preferred payout partner
  • View API call history
    • View API call history to check status of transaction sent to payout partners
  • View transaction details
    • View transaction details
  • Articles coming soon
• User Management
  • How to delete a user
    • Delete a user
  • Create agent/branch administrators
  • Create branches and pay centers
  • Create cashier/teller
  • Create custom employee
  • Want to add a new manager?